Hi fellow Community members 👋
I'm Micky, an Atlassian Consultant working for National Bank of Canada and a proud Community Champion.
I've been working around the Atlassian stack for 5 years now and was mainly dealing with customers in the Finance/Banking industry, all of those experiences led me to the obvious conclusion that Atlassian applications can quickly become critical for very large organizations! Do you want to know more? You came to the right thread!
To provide some background on this article, I'd like to tell you a bit more about my career. I've had two different type of experiences: working for a Platinum Partner and having short contracts with customers from many different industries (including insurance companies and financial organizations) but in the last 3 years I've been working directly with businesses who seek expert help with Jira, Confluence, Bitbucket or all of them! Those missions are very different as they are long-term contracts (3-12 months) which gives plenty of time to be familiar with internal processes and understand all stakes. I've selected a few specific use cases to highlight and share which will give an overview of the Atlassian applications usage by the Banking/Finance industry!
I recently worked for two major Canadian banks. I won't name any specific company for confidentiality reasons but I can say they are both very popular actors in the banking landscape here in Canada. There are many similarities between the teams: they both use the same products (Jira, Confluence & Bitbucket) and are also highly involved in the DevOps culture. Let's jump right into the interesting part: what do they do with the Atlassian stack and how they used the products to drastically improve efficiency and delivery.
The first bank is very mature in terms of DevOps and the Atlassian stack is a significant part of the DevOps suite (in addition to Jenkins, SonarQube, Nexus, ALM...). The mandate I had was to guide a huge transformation project (500+ million CAD of budget) using Bitbucket for Source Control, Confluence for general documentation, and Jira for project management/reporting. It was very challenging but we achieved a lot:
It was very satisfying to see that users were really happy with the solution and Executives were paying a particular attention to the reporting based on Jira data!
The second mission was focused on supporting SAFe implementation over Jira and finding an addon-based solution (hi Tempo) for EPPM. Even if the DevOps maturity was different, the expectations were evenly high! Because the user count jumped from 500 to 5k in months, architecture scaling became critical and so many projects were having differences in processes that we had to work very hard on finding generic workflows, fields, and permissions to fit everyone's needs while trying to keep the DataCenter instance stable!
We can summarize those two experiences by saying that the Atlassian stack has always been a victim of its own success: building corporate instances (which seems to become standard in the industry) is bringing a lot of pros and cons which are giving situations far from the usual use cases. Becoming a Community Champion provided me with a good way to connect with other experts and learn from their experiences as well as to deliver the best service to my customers!
In a very different fashion, I've had a fantastic use case during a contract with an Insurance company. They decided to switch to Jira (Service Desk) to manage all of their (worldwide) customers' claims!
As you might guess, the workflow to handle those was kind of very complex with legal implications, a lot of automation and so many different (overlapping?) business rules! This is how we sorted it out:
This story marks one of my greatest professional achievements so far! The challenge was intense: I worked a lot and nearly slept at the customer's office, but it was definitely worth the effort!
If you want a last and uncommon use case, here is one! On my first-ever bank context, I've been asked to build a Jira project to support an ATM migration team. The project was to upgrade all ATMs for the bank over a single weekend (they had thousands of them!). The idea was simple: an ATM upgrade was a task, all steps were subtasks. Once you have a "template" there only are a few fields which were different (ATM ID, location etc..). We've imported the Tasks from an Excel file (based on the ATM repository of the bank) and they successfully upgraded the whole ATM network.
I'll bring this article to a close with a simple statement: the Atlassian stack is slowly taking over a lot of different products in the DevOps suites in the Banking/Finance industry! I've seen many customers switching from IBM, HP... to Atlassian to save money, time and to step out from big partners dependencies!
I can see a bright future coming as the solutions are becoming very popular as well (Jira's too mainstream!) which will convince the last few names still in doubt about switching! DataCenter and Enterprise solutions have been great (and warmly welcomed) additions which definitely acted as a catalyst for Banks and Insurer's acceptance!
Should you have questions, remarks or want to know more, feel free to comment or get in touch! Also be sure to check out Atlassian's Finance Collection + introduce yourself :)