Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What is the name of the future that save email communication in jira tickets?

What is the name of the future that save email communication in jira tickets?

 

I have a ticket system and I want to save all the comunication in the ticket notes. Is that a way to past a specific link in the email body that will connect all the email communication with the ticket case? what is the name of this future? 

 

Thanks, 

2 answers

0 votes
Daniel Ebers Community Leader Jan 08, 2022

Hi @Thiago Vieira

while being unsure if it is really what you are looking for (in terms of Jira vs. Jira Service Management) you could watch this video to get a first impression on what is possible in general:

https://www.youtube.com/watch?v=PIuvrYFT7q4

Regards,
Daniel

0 votes

Hi @Thiago Vieira ,

If you have configured a mail handler, emails will be converted to tickets or comments, you can configure there how the mails should be handled.

If you have configured the mail handler and put in the issue key ( i.e. xxx-123) in the subject, jira should add that email as comment to that issue instead of creating a new issue.

this is very helpful. thank you.

"If you have configured the mail handler and put in the issue key ( i.e. xxx-123) in the subject, jira should add that email as comment to that issue instead of creating a new issue".

 

Is there a video showing this process? I would like to should my manager. 

 

Thanks.

I don't know if there is a video, but at least here is the documentation. 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Like Thiago Vieira likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Feedback & Announcements

Announcing Data Residency for Standard and Premium licenses

Update: https://community.atlassian.com/t5/Atlassian-Cloud-Migration/Data-Residency-Comes-to-Australia-amp-Update-on-Data-Residency/ba-p/1825538 We have just released data residency for Austra...

6,854 views 16 47
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you