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Sales Team Not Responding Long Time

Hello Atlassian, is it a new normal to not respond to sales inquiries for way more than one week? 

1 answer

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Answer accepted
Daniel Eads Atlassian Team Nov 06, 2020

Hi @Anton Samoilik ,

Looking through our support system, I don't see any cases for your organization. How did you reach out earlier and do you have a case number? I'm happy to look into this for you.

If you can point me at where you reached out (an email address you contacted, which web form you used, a case number / response from one of our systems that a ticket was opened), that would be helpful!

Daniel | Atlassian Support

Hi Daniel,

I've got the same problem - the request that I've sent back in October via the form on the website hasn't been answered after one month. So I've opened another one, this time using the support system - CA-1163431 - it hasn't been answered after a week as well. I'm really at a loss. What's going on?

All the best,


Kameron Atlassian Team Nov 16, 2020

Hi Yury,

Apologies for the delay here, there was a miscommunication that resulted in the case not being routed to the appropriate team. I have found your case and it has been escalated to have a team member look into this right away. Please lookout for a reply on  CA-1163431 shortly.

Thank you,


Hi Kameron,

Thanks for your help so far, I've finally got an answer - hopefully we'll be able to work something out to get me problem solved...

All the best,


Kameron Atlassian Team Nov 16, 2020

Hi Yury,

Glad to hear it, do let me know if I can help in any other way. :)



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