Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,409,321
Community Members
 
Community Events
169
Community Groups

Sales Team Not Responding Long Time

Hello Atlassian, is it a new normal to not respond to sales inquiries for way more than one week? 

1 answer

1 accepted

0 votes
Answer accepted
Daniel Eads Atlassian Team Nov 06, 2020

Hi @Anton Samoilik ,

Looking through our support system, I don't see any cases for your organization. How did you reach out earlier and do you have a case number? I'm happy to look into this for you.

If you can point me at where you reached out (an email address you contacted, which web form you used, a case number / response from one of our systems that a ticket was opened), that would be helpful!

Thanks,
Daniel | Atlassian Support

Hi Daniel,

I've got the same problem - the request that I've sent back in October via the form on the website hasn't been answered after one month. So I've opened another one, this time using the support system - CA-1163431 - it hasn't been answered after a week as well. I'm really at a loss. What's going on?

All the best,

Yury

Kameron Atlassian Team Nov 16, 2020

Hi Yury,

Apologies for the delay here, there was a miscommunication that resulted in the case not being routed to the appropriate team. I have found your case and it has been escalated to have a team member look into this right away. Please lookout for a reply on  CA-1163431 shortly.

Thank you,

Kameron

Hi Kameron,

Thanks for your help so far, I've finally got an answer - hopefully we'll be able to work something out to get me problem solved...

All the best,

Yury

Kameron Atlassian Team Nov 16, 2020

Hi Yury,

Glad to hear it, do let me know if I can help in any other way. :)

Cheers,

Kameron

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events