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I cannot post answers in the community

As soon as I post one answer (the first always works fine), the following answers will not work as I always get the following script's error in the console:


Uncaught SyntaxError: Unexpected token h in JSON at position 149
at Object.parse (<anonymous>)
at Function.parseJSON (lia-scripts-common-min.js:32)
at Object.success (thread-reply-field.min.js?sha=2814745:2)
at fire (lia-scripts-common-min.js:55)
at Object.fireWith [as resolveWith] (lia-scripts-common-min.js:60)
at done (lia-scripts-common-min.js:494)
at XMLHttpRequest.callback (lia-scripts-common-min.js:547)
at XMLHttpRequest.nrWrapper (1308564:3)


I have tested on Chrome and Safari, used different sessions and the result is always the same. Even if I logout and login again it is not working. Except from the console, nothing is showed to explain the error.

2 answers

0 votes
Shannon S Atlassian Team Jul 16, 2020

Hi Hugo,

Can you confirm with what Matthias said, if you're still having the issue today, and only yesterday? What is the exact behavior in your browser UI when this occurs?

Secondly, Are you having difficulty answering any questions at all, or only specific ones? Does this happen no matter which device you use (another computer, phone, etc.)?

Thank you!


It seems to be only specific ones, as you can see I can post here with no problem.

I'll do it while capturing the exact behavior.

I did not try with my phone yet, neither with another computer.

You can see the exact behavior in my Chrome Browser on Catalina, here:!At92Fo0U3hMBjfM14HQEry3DOeeWNg?e=ApuNme

Shannon S Atlassian Team Jul 17, 2020

Hi Hugo, 

Thank you for sharing that video. It's very helpful!

In this case, you're replying to an answer, so it might not trigger the same behavior. If you were to reply instead in the Suggest an answer field, does the issue occur?


Hi Shannon, yes it occurs... in the following video capture I was able to replicate the strange behavior:

  1. I try posting an answer here
  2. The first Suggest an answer was posted successfully
  3. The second Suggest an answer generate the same error that I warned you about
  4. From now on, no matter what other browser or session I use (obviously connecting with the same account as here), the error will also occurs
  5. That is not exactly true, I was able to post two more "test" in my Safari before the problem occurred again...


You can find the video here (with real life sounds behind hihi).

Shannon S Atlassian Team Jul 21, 2020

Hi Hugo,

Thank you for sharing that. The team has been looking into this, and so I'll share your most recent example with them now. I'll let you know if I find out anything about this issue.

Take care,


Shannon S Atlassian Team Jul 22, 2020


We believe we found the cause of this, and we're now working on a fix. I'll update you when that's completed!


Like Hugo likes this

Great job, thanks!

Like Shannon S likes this
0 votes

Hi @Hugo

There was an error in the community yesterday that answers were not showing for a lot of posts. Did you experience this issue only yesterday? Or already in the weeks before?


Yesterday and before, I'm trying again now.

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