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How does @mention works and which are the conditions?

2 scenario's:

1. mentioning the reporter does not send a notification

- person which needs to be mentioned is the reporter

- has site acces 

- is not part of JSM project - no permissions

- can find the person's name when tagging 

2. can not find the person in the list of suggestions when tagging

- has site access 

- is not part of JSM project - no permissions

- can not find the person's name when tagging 



Does the users you want to mention have project permissions?


In what situations is @ mention used? And what are actually the conditions?

1 answer

0 votes
Pramodh M Community Leader Apr 23, 2021

Hi @Zehra Atmaca 

Yes the member needs to have permission for the project to receive the notification.

And for the second scenario, browse user permission is required.



So mentioning someone is to request to collaborate in ticket?

What is the difference between mentioning and request participants than?

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