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Can`t save article at the community, please help


I can`t post an article in the community today. Yesterday I could not post a comment to post.

I was able to do it without problems earlier.

Can somebody help me? or someone has the same issue?

1 answer

1 accepted

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Answer accepted
Andy Heinzer Atlassian Team Jul 31, 2020

Hi Zoryana,

It appears that the site flagged your content as spam.  In turn all your following attempts to post the same content repeatedly were also marked as spam.  I have moved the most recent of these out of that moderation queue and back onto the site over at

In turn you should be able to post again.  Sorry for the inconvenience.


Hi @Andy Heinzer 

Thanks for response

Hi @Andy Heinzer 

Now I have the same issue. I published the new article, but it isn't saved in the community. 

Does it need some time for moderation or something wrong again?

Please help me to figure out the reason.


Best Regards


@Andy Heinzer 

If it is the process of moderation - please don't publish this article at the weekend...

Can I save it in the draft?

Andy Heinzer Atlassian Team Sep 10, 2020

It looks like the system flagged it as spam.  I have removed it from the spam filter.

@Andy Heinzer Thank you very much!

Please share, how to avoid this in the future?

Thank you in advance!

Andy Heinzer Atlassian Team Sep 11, 2020

@Zoryana Bohutska _SaaSJet_ 

In the future, try to avoid using so many links.  You have links to google and other URL shortening services in your article.  These tend to get flagged more easily as link spammers and SEO trolls will try to use these are means to improve their search results on our site.  Try to only use the marketplace URL when referencing your app and only if needed the direct URL to your own documentation about your app.

If you notice your posts are being flagged as spam again in the future, you might have a quicker response by directly emailing instead.

@Andy Heinzer Thank you a lot!
This info is very useful!

Have a nice weekend! And stay safe!

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