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Answers deleted without notification

We're an Atlassian Marketplace vendor and post on topics within the Community where users might benefit from our apps.

We've recently discovered that almost *all* our posts in the community have been removed, for example on this topic. We also didn't receive any notification about the deleted posts.

We don't understand such behavior as we have conversion rates of about 30% from the Atlassian community, i.e. we seem to help those community users quite often when they search for an answer to their question.

Rather than posting those answers again when they get deleted, we'd like to understand why and when this is happening and how we can prevent it in the future. Thanks!

3 answers

0 votes
Monique vdB Community Manager Jan 21, 2019

Hi @Ben Romberg - codefortynine! Thanks for bringing this to our attention. I'm wondering if perhaps you have been posting answers on older content? This is mentioned in our guidelines but maybe needs to be emphasized more:

In general, avoid resurrecting old threads (six months or more old) simply to promote your products.

Our moderators tend to remove "necroposts" and we're actually working on guidelines for closing down older threads that are no longer relevant to make this policy more clear.

Let me know if you think that might be it. 

0 votes
Bridget Community Manager Dec 18, 2018

Hey Ben! Thanks, @Meg Holbrook for flagging.

My best guess is that our spam filters automatically flagged your content! (This can happen when you draft your content outside of the Community editor + then paste/publish. 

I'm taking a look now at your posted content so I can suggest more best practices to avoid spam limbo. 

Sorry for the frustration, talk soon!

Bridget

Hi @Bridget, thanks for the hint!. We indeed pasted most of our messages and will type them out by hand in the future.

Do you have any other insights what we might do to prevent getting flagged as spam?

Could you revert the deletion of our messages by any chance?

Thanks for your help!

0 votes

Hi @Ben Romberg - codefortynine,

I've referred this question to the Atlassian team so they can work with you on best practices and possibly review some of the deleted posts. 

Thanks a lot @Meg Holbrook!

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