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Issues with username sync from Atlassian account? Edited

Monique van den Berg Community Manager Dec 21, 2017

One user is reporting his email address being displayed in community instead of his name (I will avoid linking him here since it's a privacy issue).  @Piotrek Romanczyk [SoftwarePlant] has updated his username with his company name, but is reporting it hasn't yet synced.

If you're having issues syncing or updating your username, can you report them here? It will help us troubleshoot.

Update: Logging completely out of your Atlassian account and back in again will re-sync your account and should resolve this issue. Please try this solution and let us know if it doesn't work. 

Thanks!

5 comments

Huw Evans Dec 21, 2017

I've changed mine in my Atlassian account and it's definitely updated on my company's Jira, but not here

Thank you for the report Monique! And sorry for all the fuss. :) 

The issue has been resolved for me (as we can see).

Many thanks @Monique van den Berg!

Francesco C Jan 05, 2018

I am experiencing the same issue. My display name is not carrying over to the community site.

Toby Moore Jan 08, 2018 • edited

I was given this advice by @Monique van den Berg in the below comment 'try logging completely out of your Atlassian account and then back in again to re-sync your account.' and it worked.

Francesco C Jan 08, 2018

Looks to have worked. Thank you.

Toby Moore Jan 08, 2018

am I still having the issue?

Toby Moore Jan 08, 2018

yep :)

Monique van den Berg Community Manager Jan 08, 2018 • edited

We are pursuing this urgently, but in the meantime -- try logging completely out of your Atlassian account and then back in again to re-sync your account.  

Toby Moore Jan 08, 2018

@Monique van den Berg looks like thats fixed it! :)

Monique van den Berg Community Manager Jan 08, 2018

Hooray! In the meantime I deleted all the @ mentions in this thread that were still showing as email addresses. :)

Francis Martens May 29, 2018 • edited

Hi @Monique van den Berg,

 

 

Is there somewhere an instruction to adapt the display name to include the vendor name in case the profile is managed by Google.   I can adapt my display name there, but this will impact a number of other systems

 

atlid.png

 

 

Francis

PS. I would like to have access to publish an article.

Monique van den Berg Community Manager May 31, 2018

@Francis Martens oh, that is a tricky one, we haven't run into this before! We're working on allowing community-specific aliases down the road. So in the meantime, you can just mention in the body of your post your status as a vendor.

In the meantime I'll grant you the permission and look forward to reading your articles :) 

Francis Martens May 31, 2018

Ok - thanks 

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