Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

If you were or are not getting your email notifications... Edited

Monique vdB Community Manager May 22, 2017

We're still researching this issue and all possible reasons for this.  The DKIM record was corrected on May 12.  If you haven't been getting any email, can you let us know:

1.  Did anything change for this pre-and post May 12?

2. Have you checked your spam folder since that time?

3. Have you confirmed that your notifications under your profile are not turned off? See screenshot below.


4. Are you based in the U.S.? 

5. What email client are you using?

6. Have you seen this issue with multiple community emails?

Thanks for any input in helping us troubleshoot, and our continued apologies for these issues!


Hi Monique,

  1. I've been receiving email notifications from at least a couple of weeks before the 12th of may (although it's hard to say I receive everything, it certainly feels like it)
  2. Nope, checked it now and couldn't find any Community emails
  3. Email notifications are turned on

Extra: I'm using Gmail as my email provider :-)



Monique vdB Community Manager May 22, 2017

Thanks Maarten, I added your bonus question to the list :) 

  1. Nope, still nothing here
  2. Yes, as I'm hoping something gets through - even if it gets spam filtered, I can amend that.  I check regularly.
  3. Definitely all enabled
  4. No, UK.  Just to confuse it a bit more, my email service is owned by a German company
  5. Several - Mac Mail sometimes, but a mix of Typeapp on a 'phone, Rainloop on a server and Thunderbird on another device
  6. I get no mail at all from the community.  I get Atlassian email shots, invites to AUGs, mail from the developer fora, and the emails you've sent me directly.  It is just the community that nothing arrives from.
Monique vdB Community Manager May 22, 2017

@Nic, wondering if you change the email address you're using for your community account, if that helps you. I understand if you don't want to go through the pain of that :)


Log in or Sign up to comment
Community showcase
Asked in Feedback & Announcements

Answering your questions on changes to server and Data Center

Hi Atlassian Community, My name is Bryan Mayo and I’m the Head of Customer Support & Success at Atlassian. As you might have seen in our announcement blog, we recently announced some change...

12,249 views 164 38
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you