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It has come to my attention that Atlassian have changed their Community License terms without notifying their Community license holders. This may affect hundreds of nonprofits who may be stuck paying for tens of thousands of dollars of Atlassian software they have been receiving for free or for a very deep discount without warning.
We are a small 501(c)7 non-profit social queer fraternity that has had Community licensing for 15 years. As an fully-volunteer and remote organization with a total budget of just under $100,000, with which we serve over 7000 LGBTQIA+ individuals, the Atlassian suite of products has been crucial to our ability to maximize effectiveness and keep costs down while keeping all our members and volunteers engaged and ensure our students are our focus.
We have never had any issue renewing our Community licensing, until this year when we went to renew our licensing. We were told, without any previous announcement, that Atlassian and their partner, Percent, will only allow 501(c)3 organizations to receive Community licensing going forward. Again, there was no announcement, no warning, nothing. Just suddenly being told that the tools we have been using for free and had been counting on continuing to be deeply discounted as we moved to Cloud, would now cost just up to 70-80% more, which could suddenly consume nearly 15-20% of our budget.
I have spoken with Support, and even opened a CEO ticket. I have received nothing but excuses like "we have to protect the integrity of our EULA" and "we are trying to streamline our support processes." I understand these things, but does Atlassian not care about its small nonprofit Community license clients such that it wouldn't even tell us in advance so we could prepare, with some sort of graduated timeline, or offer us a grandfathered community licensing solution? For a company that prides itself on "Open Company, No Bullshit," the lack of transparency related to this change is astounding and disappointing.
I am bringing this to the community because I am hoping that all of us together can lift our voices to get attention within Atlassian so they don't leave the nonprofits they claim to support with their 1% program behind without as much as a "by the way, get ready for a change." Please help me lift this up to Atlassian leadership so they can consider reversing this change or providing some long-term solutions for small nonprofit orgs like Delta Lambda Phi.
Volunteer CEO, Delta Lambda Phi