Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I received a Notification I should not have got



See these screen shots to see the problem. I should not have received this email since I have not joined any Atlassian Community Group, I live in Canada, not San Fran, and I can't beleive I'm lucky enough to have a global Atlassian username handle of "@ben"!.

Screen Shot 2020-01-22 at 9.06.22 AM.pngScreen Shot 2020-01-22 at 9.07.32 AM.png


Everyone who has an Atlassian Account is part of the Community (or, rather, their Atlassian account lets them use it).  My guess is that you are an Atlassian Cloud user, with a place that uses Atlassian accounts for access.

I'm afraid Alison simply got the wrong Ben.  Your mention handle is simply ben, so you got it when she found the wrong Ben!  It's a bit of a curse sometimes, having a short name here!

Kat Marketplace Partner Jan 22, 2020

Congrats on having the handle of "ben". You can modify your publicly visible name to reduce the changes of being @-mentioned in error but otherwise it is just the curse of having a great handle.


FYI @Alison (I hope I got the correct one - there is more than one person with public name Alison that works at Atlassian!)

Alison Atlassian Team Jan 22, 2020

correct tag @Kat -that's a great suggestion!

Apologies @ben 

I tried to tag the original poster, a different Ben, but got tangled in the autocomplete. Sharing a screenshot below of how it might be easy to make this mistake. Perhaps more user differentiation is in the works so this can be avoided - I'll be more mindful in the meantime.Screen Shot 2020-01-22 at 1.04.41 PM.png

Like Dan Winkler likes this
Monique vdB Community Manager Jan 24, 2020

@Alison and @ben one good tip is that if you just type the @ symbol, the names that pop up are only of the people who are part of the conversation. Makes it a lot easier to avoid this mistake! But as someone who uses @ a lot, I feel the pain of the giant list of people all with the same name... 

Screen Shot 2020-01-24 at 11.25.14 AM.png

Like Kat likes this
Monique vdB Community Manager Jan 24, 2020

P.S. We do have community groups in Canada by the way... and the PEI group for Trello...

Also tagging @benholfeld aka the original Ben just so he can see your entertaining screenshots.

Like Kat likes this


Log in or Sign up to comment
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,069 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you