Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

[Webinar] New Ways of Working with ITIL 4 and Atlassian

Teresa Fok Atlassian Team Apr 23, 2019

Hello Atlassian Community! 

For those of you working in ITSM, the news on the street is ITIL 4 is here! 

To keep up the pace of change, IT teams are transforming the way they work—from inflexible processes and heavy workflows to more collaborative, iterative, and customer-centric approaches.

What's exciting is that ITIL 4, the latest update to the widely used ITSM framework, recognizes this shift. It offers a more holistic and flexible frame of reference, while embracing modern ways of working like agile and DevOps.

webinar-email-02-580x310@2x.png

Join Paul Buffington, Principal Solutions Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS, for a webinar on May 15 to learn:

  • What's new in ITIL 4—and why it matters
  • The top practices to jumpstart your agile ITSM journey, including
    • Continuous improvement with retrospectives
    • "Shift left" for service and request management
    • Adaptive incident management
    • Streamlined change control with automation and collaboration
  • Tips, how-tos, and resources to bring agility and collaboration into ITSM

 

Register to join us for the webinar

Do any questions about ITIL 4 come to mind now? Share them here and we'll add them to the top of the Q&A queue!

0 comments

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you