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Hi all new to the group

Hey all. I just started working on a project at a college. It's an HR/Payroll cloud implementation. That's not necessarily specific to education but this  is my first foray into working in the higher education environment so lots to learn there.

And of course lots to learn here. The college is using Jira but I don't think to it's full potential (I may be wrong, it's only my second week :D ).

Looking forward to some best practices or maybe even war stories ;)



Brant Schroeder Community Leader Oct 09, 2019


  Glad to have you aboard.  We use Jira and Confluence and are in the process of completing our Workday implementation.  We have used it throughout the project and it has been a great success.  Look forward to your questions.


Like Fernando Bordallo likes this

Welcome Jerry,

We also have Jira Software and Confluence. We just started a pilot to implement Jira Service Desk as well. I feel this is a great place to get answers.

Best practices:

Start small and understand the system and how everything works together. Schemes play together a lot, like how a notification scheme plays with the workflow scheme.

Standards are key. As an admin, you can create many workflows and custom fields that can get out of hand. Focus on building more generic schemes, unless you truly have to build a one off design.

Plugins are awesome. Browse the marketplace. We currently have about 6 plugins and custom built 3 others.

Get a Dev/Test environment.


I hope these help.Feel free to ask around and post your success or troubles.



Hello @Jerry Russell

A quick request for a short and educational retrospective. How have your first few months been with Jira? What have your biggest challenges and learnings been? 👨🏻‍🏫


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