First off, thanks to Atlassian to listening to us and creating a Community Interest Group for Education.
I'd like to start us off by asking what products are being used. This should help us gain an understanding on what people are using and for what purpose.
I’m Brian, lead application developer for the Atlassian products here at Syracuse University . I’m part of a team that maintains the systems for the entire campus. I build and maintain the custom plugins we have in-house and help develop standards across the systems. Other team members monitor the servers and databases and perform any maintenance and upgrades. We have three environments: Dev, Test, and Production.
Currently the university uses Confluence (server) for documentation and collaboration. Confluence has about 180 total spaces using about 220,00 content pages. We also use Jira (server) for tracking issues and tickets across many departments on campus. We have a few plugins, which include: Team Calendars and Zen Foundation.
Jira currently has about 700,000 issues across 207 projects. We have a number of Jira plugins, which include: Email This Issue, ScriptRunner, Jira Agile, Tempo Timesheets, and a few from Bob Swift.
Both systems are available to students, faculty, staff, alumni, and external non-university customers. This total user count is about 150,000. We are developing a road map to bring Service Desk into the campus in the future.
Please reply and let the community know what Atlassian products are being used.