We have Confluence server and JIRA Service Desk. The Service Desk team has been building a KB for themselves for IT support.
We would like to build an IT support KB for the public using Confluence to link to JIRA SD.
I'm looking for ideas and best practises.
We're concerned that most of the staff will write too technical for the general public. We're also realize we need some sort of standards.
I would love to hear how you've handled public KB articles or issues you have.
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