service desk customer portal update search

We've been using Service Desk for a few months now tied in with Jira.   We're getting complaints from customers not being able to search for their tickets. 

They have the option of

  • "Open Tickets"  
  • "Any Tickets"
  • "Closed Tickets". 

 

The problem is that Open means "open" , it's apparently a literal value somewhere that I can't find.  We have other status' like in progress or waiting on customer, in development.     So now the customer 99% of the time just chooses "Any" but that gives them all their tickets from the beginning of time and now they have to filter through.   I haven't had much luck w/ my current Jira Admin's trying to track down where the information is configurable for the customer portal.   I'd love some feedback or direction. 

 

SD Requests.png

0 comments

Comment

Log in or Sign up to comment
Community showcase
Posted 11 hours ago in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

16 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you