What is the best practice to handle parent ticket with multiple sub-tasks?
I suspect that there will be multiple approaches depending on the company processes and procedures for their release cycle.
I am trying to put together a process for handling parent tickets that have multiple sub-tasks for each release cycle. However, I find that there are multiple scenarios and pros/cons.
Here is my question:
1. What should be done when a parent ticket has partially completed sub-tasks?
- e.g. 2 out of 3 sub-tasks have completed in the release cycle
- should the parent ticket left open and move to the next Sprint?
2. Should we close the parent ticket and create a new one with the open sub-tasks?
- PLM team needs to track the original story/parent ticket. By closing and recreate a new parent ticket causes a confusion and ambiguity of the story delivery.
3. What should we do with the completed sub-tasks and left over open sub-tasks?
- How should these sub-tasks be tracked for Sprint cycle/s?
There is a suggestion at our company to not close the parent ticket until all sub-tasks are completed/closed. My concerns with this approach are:
1. It will cause the confusion in the Sprint board/report as it doesn't show the sub-tasks.
2. Should we automatically move the incomplete parent ticket to the next sprint? How does JIRA track the time tracking for this parent ticket?
I would appreciate if you could share your thoughts on handling this situation.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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