Upgraded plan but cannot add new users

We just upgraded from the free plan to 10 users yesterday. We keep getting the, need to upgrade plan to add more users, message when attempting to add a 6th user.

Has anyone else run into this? Is there a specific delay before account upgrades are processed?

We are in need of adding more team members to our repos.

1 comment

I have the same issue, any advice?

We upgraded an individual account instead of the team account. Contacted support and it was resolved fairly quick. Confusing experience when upgrading. 


Log in or Join to comment
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

50 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot