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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?

the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.

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Posted 7 hours ago in Canada

TOPIC TUESDAY - Fav Scary Monster!

Hey folks and happy Topic Tuesday! In the spirit of Halloween and all things scary, today's topic is what is your favourite horror movie monster. My personal choice here would be Jason from the Frida...

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