i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?
the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.
Hey Community! I work at Atlassian in product marketing and we are conducting a survey to better understand how people feel about their development tool chain and DevOps. We would love if you could...
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