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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?

the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.

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Posted in United States

Welcome new members!

Wow, I got swamped and now that I've finally gotten my head back above water, I find we have several new members! Welcome @Darren Keith lowman , @Amanda Babb , @Luis Zapata , @Joli Holmes , and @bh...

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