i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?
the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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