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i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?

the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.

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Brian Chabot
Posted yesterday in Education

Education kick-off and configuration

First off, thanks to Atlassian to listening to us and creating a Community Interest Group for Education.   I'd like to start us off by asking what products are being used. This should help us ...

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