I was just wondering is the LiveCaht function that is an add on to the JIRA Service Desk have teh capability of being purchased solely? I want to introduce the LiveChat function onto an existing SharePoint page.
I don't know which add-on you are referring to, but the ones I have seen in the marketplace are all add-ons for JIRA. Some provide access to other chat services, so you could check them for add-ons for Sharepoint, but the JIRA add-ons themselves only work for JIRA.
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2018 edited
Hello Jenessa,
If it's still relevant for you, LiveChat is originally a stand-alone application that could be embedded on any web page. What you see on the Marketplace is an integration of this with Jira.
Sorry for a bit of commercial break, but we have recently released the Chat for Service Desk (server) app - aptly named 'Chat for Service Desk'. It provides a real-time chatting solution("live chat") that helps your site visitors / app users connect with teams working through Jira Service Desk.
It is NOT an integration with a 3rd party chatting service - it is self-contained - you just install the app in Service Desk, place a bit of javascript on your web site (or just enable the chat on your customer portal) and you have full chat support.
It has a bunch of nifty features:
Creates issues out of chat conversations on-the-fly
Turns customer’s messages into issue comments - updating issue views in real time
Turns your issue comments into messages within the chat
Handles request queues updates
Lets you see which customers are currently online
Allows support personnel to toggle their availability
Chat widget is replaced with email when all agents are offline
