[Duplicate] Creating Issues via email with prepouplated component field Edited

Hi

I am setting up email to create issues in Jira. I have exising Jira boards (eg. Engagement, Change, Support)  with component name (ECG, CHNG, SUPP)  setup and are used to put the issues into the appropriate board.

 

The problem I am having is when Jira creates an issue from the email the issue does not automatically go to the Engagement board because the component of that issue does not have value "ECG".  Is there a way I can prepopulate the issue with component = "ECG" in the email so when the issue is created in Jira it will land on the Engagement board.

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Hi Saf - this looks like a duplicate of https://community.atlassian.com/t5/Questions/Creating-Issues-via-email-with-prepouplated-component-field/qaq-p/585952

There's no need to post the same thing as both a question and discussion. It's better just to have one thread to keep things in the same place.

All - if you can help Saf, please answer on the question there.

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