Client Organization

i am just at the last steps of getting a SD set up.

the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A raises an incident, i want the organization to automatically show that they are from Client A.

i have already set up the organization and customer under it.

1 comment

If you have set up your customer Organizations right i.e. user A in organization called Client A, any requests customers make via portal or email should have the Organizations field automatically set to the organization they belong to without the need for setting up any automation.

However if a request was created via JIRA i.e. the "Create" button up top, or via REST API, it will not do so by default. I've been looking for a way in the Automation settings to set the Organization field in the THEN section, but I've been unable to find such an option to do so at the moment.

It would be useful if the devs could include a "Set Organizations field" in the THEN section within Automation.

thats odd. the organization doesnt seem to set automatically when the client uses self service.

the THEN clause would solve this straight away.

thats for your input.

Comment

Log in or Join to comment
Community showcase
Ignacio Pulgar
Posted 4 hours ago in Off-topic

Friday Fun: What's your favorite quote?

Hi all! You've probably heard a lot of famous quotes: smart, hilarious, inspiring ones... Maybe some of them kind-of related to an Atlassian product? I really love those pieces of wisdom concentrat...

17 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot