This is SF Express.
We cannot see any cases in JIRA when the end-user throw their e-mail to @Group：US-IT-Helpdesk <USIT_HELPDESK@sf-express.com>. It's been a month I think.
My e-mail address is firstname.lastname@example.org, please contact my e-mail address if any, thanks a lot and looking forward to the answer, thanks!
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