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Assist IT Engineer


This is SF Express.

We cannot see any cases in JIRA when the end-user throw their e-mail to @Group:US-IT-Helpdesk <>.  It's been a month I think.

My e-mail address is, please contact my e-mail address if any, thanks a lot and looking forward to the answer, thanks!

Best Regards,

Andy Lan

1 comment

Nic Brough Community Leader Jun 02, 2017

What do you mean "throw their email to @group"?  Are they sending to a group address?  If it goes to a group or list address instead of JIRA's email address, then how are you trying to get JIRA to pick it up from the support mailbox?


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