Assist IT Engineer

[Andy Lan]

Hello,

This is SF Express.

We cannot see any cases in JIRA when the end-user throw their e-mail to @Group：US-IT-Helpdesk <USIT_HELPDESK@sf-express.com>.  It's been a month I think.

My e-mail address is andy.lan@sf-express.com, please contact my e-mail address if any, thanks a lot and looking forward to the answer, thanks!

Best Regards,

Andy Lan

[Nic Brough {Adaptavist}]

What do you mean "throw their email to @group"?  Are they sending to a group address?  If it goes to a group or list address instead of JIRA's email address, then how are you trying to get JIRA to pick it up from the support mailbox?