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Assist IT Engineer

Andy Lan
Andy Lan June 2, 2017

Hello,

This is SF Express.

We cannot see any cases in JIRA when the end-user throw their e-mail to @Group：US-IT-Helpdesk <USIT_HELPDESK@sf-express.com>.  It's been a month I think.

My e-mail address is andy.lan@sf-express.com, please contact my e-mail address if any, thanks a lot and looking forward to the answer, thanks!

Best Regards,

Andy Lan

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 2, 2017

What do you mean "throw their email to @group"?  Are they sending to a group address?  If it goes to a group or list address instead of JIRA's email address, then how are you trying to get JIRA to pick it up from the support mailbox?

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