As our customers frequently request the same enhancements (which we have tickets for but may not have prioritized by customer request) we are looking for a way to add the number of requests quickly and quantitatively without having to add much detail to the ticket or create an additional comment. Does anyone know of a way to acheive this?
In addition we would not want the requester (client) to get any notifications.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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