how to know time spent on each stage

[Sindhu D M]

is there any way to know the time spent on each stage of ticket

[Kurt Klinner · Accepted solution]

@Sindhu D M 

Hi Sindhu

one options would be a 3rd party app like https://marketplace.atlassian.com/apps/1222051/status-time-free?tab=overview&hosting=datacenter or  https://marketplace.atlassian.com/apps/1211756/time-in-status?tab=overview&hosting=datacenter 

There is also a nice write up on how to use Google sheets to do so available at https://michael-boumansour.medium.com/tapping-into-jiras-hidden-treasure-567f5fbf9066

Last but not leat you could alsy try using the existing history data to calculate the time per status via Scriptrunner

Hope that helps

Cheers

Kurt

[Sindhu D M]

Hi Kurt Klinner

Thanks for your reply,

can you please suggest the way to email the report generated using the status time to the user

[Sindhu D M]

Hi Kurt Klinner

After installing status time, the tab mentioning the status time is coming up in navigation bar, can you please suggest the way to remove it 

and also if there are any way to email the reports directly to one of the users please let me know

[Bloompeak Support]

Hi @Sindhu D M ,

If you installed the pro version(Status Time Jira app) of Status Time Free. You can also show/hide navigation bar item per user/group using "Access Settings" as in the below screenshot. So that it will only visible to the ones you allow.

Regarding the emaling feature, I suggest that you generate the report and save and then share the report link with your agent. So that he/she can access the report with the up-to-date timings any time he/she wants. Hope it helps.

[Rahul_RVS_Support · Accepted solution]

Hi @Sindhu D M 

As an alternative you can also try out our plugin,

Agile Tools 

The add-on provides the time in each status for the entire lifecycle of the issue. You can also combine your statuses to define your Resolution time and also extract the transitions history of the issues. The main features of the app are as below

• More than 8 types of Time in Status Reports. Excel Export available for all status reports.
  
  • Time in Status
  • Time with Assignee
  • Time in Status with Assignee
  • Time with Assignee per Status
  • Status/Assignee Count
  • Multiple Transition Reports
  • Avg Time reports
• Status grouping
• Save your reports
• CSV Export
• Multiple chart types

[Sindhu D M]

can the report generation and mailing it to the agent can be automated?

[Rahul_RVS_Support]

Hi @Sindhu D M 

We are working on this feature and will be published soon.

Thanks

[Sindhu D M]

Thanks  you for the update