User management in Jira Data Center

[Dave Mathijs]

Why is the UI of the User management tab in the Administration Jira Data Center so outdated? Note: Version 8.20.24

• Users: You cannot sort by Full name, Username, Login detail, Group name, Applications or Directory
• Users: You cannot filter by Directory (a client of ours both has users in either the Jira Internal Directory as well as in one of the many external user directies)
• User Management: There is no export functionality without a paid third-party app
• Groups: The column Directory is missing so you cannot see if a group is created in the Jira Internal Directory or an external User Directoy

We're 2023, Atlassian has promised that Data Center will stay, but they don't offer proper user management for enterprises who are on-premise.

What features do you miss for user management in Data Center?

[Urmo]

I must say that when i change in jira license group from internal to AD, then i did have change to delete group but i notice that in confluence i can't do this thing even without db query.

[Therese Hedberg]

..and Crowd is even worse. For example there is no way of filtering users when adding or removing group members. It is beyond me how some of the quality of life-functions that exist in Jira User and Group management is non existent in Crowd. Not to mention Confluence user management where it would be great to be able to quickly see a user's last log in (as you can in Jira). Oh, in Crowd a user's last login is displayed in epoch timestamp! 8| 

[kaushal shah]

Hello Therese, all the issues you mentioned in your response regarding Crowd's user management can be solved via miniOrange's Bulk User Management for Crowd plugin. Feel free to contact us at atlassiansupport@xecurify.com for more details; we would be more than happy to assist you.

Thanks,
Kaushal

[Ron Becker]

I would like to be able to filter for active users which didn't login (For license maintenance reasons).

Even better would be if we could see since when the user has an active account.

[Tim Eddelbüttel]

Looking at other Atlassian products (incl. Cloud user administration) user management is implement everywhere differently. For me Jira (Server / Data Center) is the best implementation compared to the others.

But filtering (e.g. by directory), sorting by whatever column, ability to show user properties. Keep in mind when the improve the page we might loose the ability to "show all", which is the easiest way to "export" aka. copy / paste to Excel for filtering and sorting without going to the database itself.

[Debbie Buswell]

Confluence needs to come to at least functional parity with JIRA and have Dave's list implemented too.

In Confluence, we cannot even use an API to track licensing as we can in JIRA.

For both JIRA and Confluence:

We have duplicate IDs due to some data integrations from other instances and have no way to clean this up from the UI.

[Todd Alden]

Filtering and export of information (at least id/email, last logged in, group membership, projects viewable) is greatly missed.

Only app to do export is now gone.

[Mike Ni]

Hey @Dave Mathijs and all,

Thank you for sharing your thoughts and comments with us!

We would love to inform you that our product teams are currently working hard to enhance user management across our Data Center products. You might have already noticed our upcoming feature for Bitbucket, "Easier management of licensed users" 

Stay tuned! We'll be sharing more updates right here in this community and on our public roadmap to keep you informed about our progress.

Your feedback is invaluable, so please continue to share your thoughts, concerns, and ideas. We're always eager to listen and learn!

Cheers
Atlassian Data Center Team

[John Dunkelberg]

Is it a known bug that the "Bulk Edit Group Members" interface doesn't work as the interface implies with the "Begin typing to find users" note there?  Typing the start of a user name doesn't do any "find" or typeahead lookup, which is what I'd expect.

This was painful in our recent rollout of Advanced Roadmap to a pilot group defined by a Group, as it requires a huge number of clicks to look someone up by name.  click the little "select user" icon, type the users name, click Filter button, click the checkbox, click Save Selection, repeat for every user. Basically the "click the checkbox" and "save selection" are redundant if you're trying to put together a list, which is inherently what "Bulk edit" is there for.

Typeahead would be nice, and the interface implies it should be there, but it isn't.

[David Yu]

My two favorites are editing the user's group in Confluence when you have hundreds of groups, and trying to add a new project to a customfield context when you have 300 projects to pick from in a tiny 5 line window select list. Check out scrollbar size to see how long each list is. 😂

There's a skill required here to ensure you pick the new project you want, without deselecting all the existing projects. 🥹

[Todd Alden]

Yes a quite bad HMI design.