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crowd application links HTTP Status 500 Internal Server Error

bitbucket 6.2.0
confluence 7.1.1
jira 8.6.0
crowd 3.7.0
Is in use.

Clicking the applicaion link in the crowd is generating a 500 Internal Server error.

What should I check to solve this problem?

1 answer

0 votes
Marcin_Kempa Atlassian Team Dec 19, 2019

Hi @acegame 

I am not sure what's the error as I do not see your logs, but perhaps you are running into https://jira.atlassian.com/browse/CWD-5504 issue? There are some workarounds described on the ticket.

 

Let me know if that helps

Marcin Kempa

I looked at it, but it seems to be a different problem than my case.

 

HTTP Status 500 – Internal Server Error

Type Exception Report

Message org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getOrphanedTrustCertificates' in class com.atlassian.applinks.ui.velocity.ListApplicationLinksContext threw exception java.lang.NullPointerException at com/atlassian/applinks/ui/admin/common_header.vm[line 7, column 20]

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getOrphanedTrustCertificates' in class com.atlassian.applinks.ui.velocity.ListApplicationLinksContext threw exception java.lang.NullPointerException at com/atlassian/applinks/ui/admin/common_header.vm[line 7, column 20]
com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:98)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
......
......
......
......

org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
com.atlassian.crowd.plugin.web.filter.NodeInformationFilter.doFilterInternal(NodeInformationFilter.java:37)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347)
org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263)
com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:36)
com.atlassian.crowd.webapp.filter.CrowdSecurityHeadersFilter.doFilter(CrowdSecurityHeadersFilter.java:38)
com.atlassian.crowd.plugin.web.filter.HttpRequestLoggingFilter.doFilter(HttpRequestLoggingFilter.java:30)
com.atlassian.crowd.plugin.web.filter.HttpContextFilter.doFilter(HttpContextFilter.java:30)

Note The full stack trace of the root cause is available in the server logs.
Apache Tomcat/8.5.42

I'm seeing the same behavior using Crowd 3.7.0

org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getOrphanedTrustCertificates' in class com.atlassian.applinks.ui.velocity.ListApplicationLinksContext threw exception java.lang.NullPointerException at com/atlassian/applinks/ui/admin/common_header.vm[line 7, column 20

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