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Crowd 2.12 and JIRA v7.3.7 are installed on Redhat Linux server.
I completed the steps to integrate Crowd with JIRA in this link:
After restarting JIRA I am not able to login to it. In Crowd I go to Jira application and added more directories. I am able to do Authentication test in Jira application with a user ID. The same user ID cannot login to JIRA.
atlassian-jira.log file contains entries below. Please help .
2017-07-12 17:44:12,251 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 6 ] groups for delete in DB cache in [ 13ms ]
2017-07-12 17:44:12,251 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanning [ 6 ] groups to add or update
2017-07-12 17:44:12,258 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 6 ] groups for update in DB cache in [ 7ms ]
2017-07-12 17:44:12,258 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 6 ] groups in [ 7ms ]
2017-07-12 17:44:12,266 Caesium-1-1 INFO ServiceRunner [c.a.c.d.ldap.cache.AbstractCacheRefresher] finished group attribute sync with 0 failures in [ 8ms ]
2017-07-12 17:44:12,655 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 10000 ] in [ 1101ms ]
The messages from the log indicate that JIRA is synchronizing with Crowd, so communication between the servers shouldn't be our issue. To help me take a closer look, please follow How to Generate a Directory Configuration Summary and post the results here. No passwords to the directories are included in this export.
On the editor here on Community there is a little button that says "Formats". Please put the Directory Configuration Summary in a code block using that button.
Our strategies for attachments on Community are not mature - we are working on a way to share files. For now, please see if you can capture the Directory Configuration Summary in one or more screen shots and use the little camera icon to upload them. Thanks for bearing with us.
To remove Crowd from JIRA, disable the Crowd User Directory at JIRA_base_URL/plugins/servlet/embedded-crowd/directories/list. After everything is working, go ahead and remove it. :)
Please check out: Integrating Crowd with Atlassian JIRA
Looking forward to any follow up.
On the Directory Configuration Summary I cannot find where the JIRA Directory was mapped to an Application.
Was this step completed?
The application has to be defined in Crowd, and the JIRA directory defined in Crowd has to be "mapped" to that application. There are blow by blow instructions in the docs I linked.
Jira application is mapped to Blue Pages directory as below. Screen shot is attached.
Application ID: 753665
Is lowercase output: false
Is aliasing enabled: false
Remote addresses: [0:0:0:0:0:0:0:1, 127.0.0.1]
Created date: 2017-07-01 22:22:20.0
Updated date: 2017-07-14 10:08:11.0
Mapped to directory ID: 884737
Allow all to authenticate: true
Mapped groups: [jira-administrators, jira-users]
Allowed operations: [DELETE_ROLE, UPDATE_USER_ATTRIBUTE, UPDATE_ROLE, CREATE_GROUP, CREATE_USER, UPDATE_ROLE_ATTRIBUTE, UPDATE_GROUP, UPDATE_USER, CREATE_ROLE, DELETE_GROUP, UPDATE_GROUP_ATTRIBUTE, DELETE_USER]