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I need to add SSO support to our Jira Service Desk & Confluence server.
They are hosted on the Atlassian cloud.
How can I access the server to update the Tomcats? (SSH, keys,...etc)
It will never be Crowd - Cloud doesn't use it and there are no plans to do so. The way forward is the Identity Manager thing.
You will never get access to the operating system or Tomcat either - the point of a managed service is that you don't need to get in at that level, it's done for you, and Atlassian will never give you access to make changes that might cause failures as they won't want to support that.