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SSH access to Confluence & Jira (Cloud)

shlomi@ironscales.com March 5, 2018

Hello

I need to add SSO support to our Jira Service Desk & Confluence server.

They are hosted on the Atlassian cloud.

How can I access the server to update the Tomcats? (SSH, keys,...etc)

 

Thank you

 

1 answer

1 vote
Steve Thornhill
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March 5, 2018

You can't on the Atlassian Cloud.

shlomi@ironscales.com March 5, 2018

Thanks,  so how do I update the Tomcats to support Crowd SSO?

Steve Thornhill
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March 5, 2018

You can follow this ticket https://jira.atlassian.com/browse/ID-80 to see when there may be support for this option.

But if it something you really need to do then migrating to self hosted would be the current solution.

Nic Brough -Adaptavist-
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March 5, 2018

It will never be Crowd - Cloud doesn't use it and there are no plans to do so.  The way forward is the Identity Manager thing. 

You will never get access to the operating system or Tomcat either - the point of a managed service is that you don't need to get in at that level, it's done for you, and Atlassian will never give you access to make changes that might cause failures as they won't want to support that.

shlomi@ironscales.com March 5, 2018

Thank you @Steve Thornhill & @Nic Brough -Adaptavist-

So is it possible to implement SSO between Jira & Confluence using the Identity Manager on the cloud?

Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2018

Yes, via the SAML SSO functions in it.  Start at https://www.atlassian.com/enterprise/cloud/identity-manager

shlomi@ironscales.com March 5, 2018

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