Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Import users from JIRA into Crowd: Missing most users, a lot of deactivated users

Hello all,

I was trying to import our ~320 users from JIRA into Crowd.

I used .Atlassian Importer", made all the settings during the import steps (DB URL, user, pw, etc." and Crowd succeeded. Unfortunately, about ~100 of my users have been imported only!

In addition, only a few of those imported users were active (~10), most of the users were deactivated.

I checked log files (did I get them all?) but could not find any reason why it.

Did anybody have same problems and could share some ideas?

Thanks in advance for any help!

 

Environment:

Crowd V3.2.1, JIRA V7.0.1 on separate Windows 2012R2 machines, JIRA uses SQL Server DB, Crowd Postgres

1 answer

0 votes

Hi Friedhelm,


Are all these ~320 users in your JIRA internal directory?

If not, it is recommended that you migrate your JIRA users into an Internal directory first. See Configuring the internal directory and Migrating users from one directory to another

Also, set the ‘Password Encryption’ to ‘ATLASSIAN-SECURITY’, otherwise the passwords will not be copied to Crowd.


If you do have your users’ in the internal directory, then check the following logs for any errors around the time of import:

<crowd-home>/logs
<crowd-install>/apache-tomcat/logs

If you’re not able to locate any errors, let us know and we can open a ticket for you.

Thanks,

Neha

Hello Neha,

thanks for your answer. Yes, you are right, not all users were in JIRA internal directory.

So we decided to use CSV import instead.

best regards, Friedhelm

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

306 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you