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Crowd admin without admin console

Hi there,

we got a serious problem with our crowd installation. When we login with our crowd-admin we can only use the self-service module and not the admin console. I tried to look into this problem but did not found anything that I could fix by myself. The only information I got is that our crowd-admin is still in the crowd-administrators group. I checked it with the following MySQL query:

select, u.user_name, u.directory_id from cwd_user u join cwd_membership m on join cwd_group g on join cwd_directory d on where g.group_name = 'crowd-administrators' and d.directory_type='INTERNAL';


1 answer

1 accepted

Well, nevermind. I fixed it by myself.

The problem was that the directory_id field in the cwd_app_dir_group_mapping table didn't match the app_dir_mapping_id field.

I figured it out by comparing the ids from

select * from cwd_directory;


select * from cwd_app_dir_group_mapping;


select, m.application_id, m.directory_id from cwd_app_dir_mapping m join cwd_directory d
  on m.directory_id = join cwd_application a
  on m.application_id >=
   where d.directory_type='INTERNAL' and a.application_type = 'CROWD';<code></code>

I figured it mostly out by changing some of the querys from the article restoring passwords to recover admin user rights

Marcin Kempa Atlassian Team Aug 10, 2017

Hi @Sönke_Gödecke


I am glad that you were able to solve this issue. However I am wondering how did you run into such problems? Would you mind describing it in more detail?  

If you like we can discuss this outside atlassian community. Here is my email:


Best Regards,

Marcin Kempa, Crowd Dev Lead

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