Cannot use crowd after exceeding user limit (after reducing user limit)

[Trevor Hungerford]

Hi 

We have a crowd licence that connects to a user group in our active directory. 

Or 50 user limit was exceeded when someone was added to the group, and I keep seeing this error after reducing the numbers back to <50 in the AD group.

How do I fix this?

[Bruno Vincent]

Hi @Trevor Hungerford 

Please follow the instructions that you will find on this page: https://confluence.atlassian.com/crowd/licensing-17956964.html

In a nutshell you just need to enter an evaluation license then reduce the number of users (you might need to force a synchronization with AD if you already removed users from AD) and recalculate your user total. Finally, replace the evaluation license with your own license.