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Cannot use crowd after exceeding user limit (after reducing user limit)

Trevor Hungerford July 12, 2020

Hi 

We have a crowd licence that connects to a user group in our active directory. 

Or 50 user limit was exceeded when someone was added to the group, and I keep seeing this error after reducing the numbers back to <50 in the AD group.

How do I fix this?

 

 

 

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1 answer

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Bruno Vincent
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July 21, 2020

Hi @Trevor Hungerford 

Please follow the instructions that you will find on this page: https://confluence.atlassian.com/crowd/licensing-17956964.html

In a nutshell you just need to enter an evaluation license then reduce the number of users (you might need to force a synchronization with AD if you already removed users from AD) and recalculate your user total. Finally, replace the evaluation license with your own license. 

Michael von Rhein August 2, 2022

We ran into the same issue, with a server hosted crowd.

Unfortunately now there are no evaluation-licenses anymore, is there another trick?

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