why don't I get notifications when I'm (@myname) mentioned in Confluence?

Since some days I don't any notification (neither in Confluence workbox nor in my email account) when I'm mentioned (@Christina Lunk) in Confluence? Did I switch it off accidentally?

3 answers

Hi Christina,

You can't turn it off, and an administrator can't turn it of for an individual.  But it can be turned off globally by disabling the Confluence Mentions plugin.  Does everyone have this problem, or just you?

Hi, 

seems like it is like this: 

1) Someone creates a page that is restricted only to him (nobody can see or edit it). 

2) There he/ she creates tasks (with a user @name mention). --> nobody gets any notification 

3) He/ she deletes the restriction from this page (everyone can see and edit who has space permission) 

4) Although the task appear on the personal task list, nobody gets a notification for the mention in the former restricted page. The creator has to modify each task to trigger a notification to the mentioned person. 

 

Is there any solution for this so that all people that were mentioned on the restricted page get a notification when the restriction is deleted?

 

KR

Christina  

Hi Christina,

Short answer: No.

Notifications are sent when a page is saved. If you don't have permission to view the page when it's saved, Confluence won't send you a notification.  No notification event is kicked off when page restrictions are changed. 

Hopefully someone else will know of a workaround or plugin that can do this for you, but the simple solution would be for the person creating the page not to restrict it to themselves if they're using mentions. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

301 views 11 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you