we have a problem with a table on this page - we cant update it

Ajay salla May 24, 2022

Hello - we have a problem with a table on this page - we cant update it:

if we click on the edit button we see a blank page rather than the table, although we have been able to do this recently. Please can you help?con edit.jpgcon edit 2.jpg

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Bandarupalli Sai May 24, 2022

Step-1 :- It is very important to ensure that both the access URL and server base URL of the instance are identical. A mismatch of Base URL and Access URL will result in users unable to edit any pages.

Go to Confluence Admin > General Configuration to check Confluence's Base URL

 

Step-2 :- Navigate to Confluence Administration > General Configuration > Collaborative Editing and click on "Restart Synchrony".

Afterward, try to create a new page or edit an existing one and see if the issue is resolved.

Ajay salla May 24, 2022

Thanks for the help @Bandarupalli Sai  but i don't see the option Collaborative Editing and Restart Synchrony in General configuration in confluence.

Bandarupalli Sai May 24, 2022

You should be able to see the "Collaborative Editing" option under the General Configuration —> administration section.

Screenshot 2022-05-25 at 9.28.55 AM.png

 

If the collaborative Editing feature is turned on in your instance then you will be able to see the "Restart Synchrony" button right below it.

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