In Confluence you can tag users, and the @ symbol initiates a macro to tag another user from your document.
I can tag any user that is part of my project except for one. That one is the second user called "Matt" on the project. Is there a bug where only the first user with any given name is provided as an option to be tagged?
Can you run this query in the Confluence Database and provide us with the output? It looks like an indexing problem.
SELECT * FROM CONTENT WHERE CONTENTTYPE = 'USERINFO' AND USERNAME = '<username>';
Replace <username> with the user's username. This will help us identify the issue.
Make sure that the user has logged in at least once to Confluence, and that you have tried to Rebuild the Content Indexes from scratch
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