It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

"Page Failed to load" in Jira about a Confluence link

This question is in reference to Atlassian Documentation: Enabling the Remote API

I followed the steps to enable the Remote API and I'm still having the error  "Page Failed to load" in Jira about a Confluence link

4 answers

0 votes

Hayley, 

As the Remote API is enabled, we could be having issues related to the connection/configuration of the Application Links with your Confluence instance and JIRA. With that in mind, can you take a look at the atlassian-jira.log and see if the stack trace is still related to the API usage?

 

If so, we might need to check if authentication and configurations (like proxy) are properly working between them. Check the Outgoing and Incoming authentication of the Application Links and make sure that you only have the Oauth one enabled.

 

Don't forget to raise a ticket in our support channel (https://support.atlassian.com) if you still have issues with this, Hayley. :smile:

 

Regards, 

Giu

Hi, 

we are facing similar issue. I checked remote API option and seems like this has been deprecated from Confluence 5.5 .

 

In our instance, we are not using REST API actively, so what can be done here to allow the remote access for JIRA Confluence linking in such pages. Would you be able to help on this. 

I seem to have the same issue. The exception in the logs is this: 

2016-04-14 13:01:13,742 http-nio-8080-exec-1 ERROR davidm 781x78440x1 8arpk7 10.10.10.194 /rest/viewIssue/1/remoteIssueLink/render/12111 [c.a.j.p.v.issuelink.rest.RemoteIssueLinkResource] Error occurred while generating final HTML for remote issue link: java.lang.RuntimeException: java.io.IOException: Failed to load Confluence Page from remote server Caused by: java.io.IOException: Failed to load Confluence Page from remote server Caused by: com.atlassian.sal.api.net.ResponseException: Status Code: 200, Status Text: OK, Errors: {}, Error Messages: [java.lang.Exception: com.atlassian.confluence.rpc.RemoteException: 17957099 is not a page?]

This link is the reverse link created to JIRA when the JIRA issue was inserted in the page (a super useful feature). 

This behaviour is related to JRA-60872. Your link points to blog post.

For me to solve this problem, I needed to add a call from the LinkBuilder:

 

linkBuilder.globalId("appId=61cf4472-a82a-3304-a1fc-ede103860d55&pageId=121608199")

 

Before I called globalId(), I had this error:

linkbuilder-error.png

After I added call to globalId, this error went away and the Link was created successfully without the "Failed to load" error.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

109 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you