"Fetch new mail" do not work

When I click "Fetch new mail"in the email page, the following message display:

Error retrieving mail from 商务邮箱的管理员邮箱(means Administrator's mailbox of Business mailbox): Error retrieving message: [Ljava.lang.Object; cannot be cast to com.atlassian.confluence.content.CustomContentEntityObject

After this error happened,I can just view and delete the old emails,but not get new ones.

what's more,I checked the pop configuration,it works well“Connection test successful.”

Could you tell me how to resolve this?

1 answer

1 accepted

This widget could not be displayed.

Hi He Teng,

You didn't say which mail server you are using or which version of Confluence, but searching your error message brought up this bug which affects Lotus Domino and Dovecot mail servers that are connected to Confluence 4.2.x, as discussed in this bug report: https://jira.atlassian.com/browse/CONF-26036

If this is the case then the solution appears to be to allow the mail-user to delete emails from the mail database and the issue will disappear, as described in this knowledge base article on the subject: https://confluence.atlassian.com/pages/viewpage.action?pageId=296093924

If this isn't the cause of your issue then please open a ticket with Atlassian Support so that we can investigate this issue further and update the knowledge base article for this error with other possible causes and solutions.

All the best,
John

Hi John,

Thanks for your answer that is very helpful!

Best wishes,

He Teng

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

509 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you