proxy issue


We are using confluence 3.4.9 and even after selecting "Allow all URLs"in Configure Whitelist, we are getting an error as shown below:

Could not retrieve <the page to be included> - Page not permitted. Proxy Authentication Required.

The proxy that we were using was working fine earlier but, suddenly it started giving the above mentioned error.

Can anyone please explain this behaviour ?

1 answer

0 votes

Hi Shelly, 


This behaviour might happening for different factors. 

Can you check into your proxy if it wasn't add some rule to block that page/domain?

Are you trying to whitelist a domain or only a page? I'm asking this because there is this opened bug that says domains won't work in whitelist:


Another test would be you try to bypass your proxy to make sure if this works or not.



Renato Rudnicki




Actually, I am getting this error for every page I am including, even for I have disabled whitelisting for testing purpose.

Oh, I guess its' the configured proxy that is causing the issue as I removed it from the Dev server and tested those pages again and the problem is resolved.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

895 views 45 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you