When working with a profile picture and using the command show user profile a get an error message: page does not exist or you don not have permission to seee the page.

My profile doesn t have any restriction. Two days ago everything was working fine.

Whe I try to insert a pprofile picture with the makro no user is shown in the field for entering user names.

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Accepted answer

Hi Alexander,

This is likely caused by an error that has occured after the last maintenance. The People Directory cache has been cleared and needs to be re-indexed. Every part of Confluence that relies on the user cache will fail to find a result.

You can start a re-index from the following link https://<yourdomain>.atlassian.net/wiki/admin/search-indexes.action

Click on 'rebuild' and this will run for a few minutes, your users will still be able to access Confluence during this. Once complete, you should be able to insert and do searches for users as before.

Cheers,

Ivan.

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