problems loading comment editor in low bandwidth situations?

We seem to have identified a problem in low bandwidth scenarios... (browsing from Kenya and Ghana) that users can easily load pages, but it hangs when they click to add a comment. Atlassian seem to be out of ideas, wondering if others are facing similar issues. We are hosting our confluence in london and accessing it at remote locations... thanks...

1 answer

1 accepted

5 votes
Accepted answer

Hi Mark,

I had a hell-of-a-time getting to the bottom of this one in a support case. Please refer to this bug in our issue tracker which has a few attached, patched jars for increasing the editor/comment editor timeout for those instances where there are slow load times.

https://jira.atlassian.com/browse/CONF-27023

Hope this helps!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

458 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you