ondemand error

when i try to sign up for draw.io for confluence cloud, i get this error:

"You must signup for OnDemand before you can configure an OnDemand instance. If you already have an OnDemand account please check that it is linked to your current username."

so i click sign up and i got to this mesage
"Welcome back. You can add products to your existing Cloud site from the site administration." 

so i went to site administration as they told me to and i get the same error message 

"You must signup for OnDemand before you can configure an OnDemand instance. If you already have an OnDemand account please check that it is linked to your current username."

1 answer

0 vote

There is no error message here.

You've created an account, logged into it, and not told it that it has anything to do with your Cloud Confluence.  You need to log into the account that owns your Cloud Confluence, or has been added as a maintainer.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,694 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you