not able to reset Confluence password

Getting below error when I reset the password

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)

caused by: com.atlassian.crowd.integration.rest.service.CrowdRestException: org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:506)

Stack Trace:[hide]

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)
	at sun.reflect.GeneratedMethodAccessor3581.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

1 answer

0 vote

Seems your LDAP server doesn't allow resetting password from other apps. It is giving you a permission error!

Why is my Confluence password on our LDAP server??

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted yesterday in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

119 views 3 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you