not able to reset Confluence password

Getting below error when I reset the password

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)

caused by: com.atlassian.crowd.integration.rest.service.CrowdRestException: org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 ]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:506)

Stack Trace:[hide]

com.atlassian.crowd.exception.runtime.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): org.springframework.ldap.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; nested exception is javax.naming.NoPermissionException: [LDAP: error code 50 - 00000005: SecErr: DSID-031A1190, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
]; remaining name 'cn=sxk207,ou=useraccounts,ou=accounts,ou=accessmgmnt,dc=ers,dc=equifax,dc=com'
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:384)
	at sun.reflect.GeneratedMethodAccessor3581.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

2 answers

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Davin Studer Community Champion Jun 02, 2014

Looks like the LDAP account you have set up for directory maintanance doesn't have rights to change the password for the user it is trying to change.

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Kindly provide the details regarding how to give permission in Microsoft AD to change the password from confluence.

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