no issues found

This is the view of one of our Confluence users. Where it says No issues found, there is supposed to be a table of issues as inserted by the JIRA macro. Other users can see the list as expected. What might be preventing one user from seeing the list? 

 

IMG_1784.jpg

2 answers

Andy, a few things crossed my mind that you may want to check:

  • Is there a known glitch for this? Are other users able to see the macro correctly on iPads or iOS devices?
    • (I've come across several open issues with Atlassian for items improperly displaying on the iPad.) 
    • Are the mobile devices all running the same iOS version?
    • Are all users using the same browser?
  • Does the confluence log show anything for this page / user?
  • Are there any JIRA permission differences for this user as opposed to those who can see the issues displayed in the macro?

 

This is looking like it may be a combination of mobile device plus not being authenticated against Jira. When tried in a desktop browser, it was necessary to login to JIRA to get the table to display the issues.

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