new Cloud Confuence: "unable to communicate with server" "the connection timed out"

Jose Ramierez
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November 11, 2019



I set up a brand new confluence cloud, to evaluate for a new team I am on.

I was able to edit and publish one page, but on a child page, I cannot get it to save.


Tried in ffox and chrome. On Windows10. Everything is clean as can be.

My team is non technical, if I can't make it work, confluence is a non starter.


I'm on the free plan, so I cannot open this with support.





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Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2019

Hello Jose,

Welcome to Atlassian Community. It's nice to have you!

I noticed that you were able to get in touch with our Cloud Support team. I will be confirming the same information here.

We were able to identify that this is actually an unexpected issue and we noticed that it is affecting multiple customers. Our development team is aware of this issue and is already working on a fix for this. To keep informed on how it is going, you can check our Confluence Status Page and subscribe to it so you can receive all updates regarding this case.

Thank you for your understanding and let me know if you have any questions about that.



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