multimedia macro: this plugin is not supported.

[Deleted user]

Hi all,

I'm learning to use multimedia macro and met difficulties, please help me figure out. Thanks!!

After uploaded the videos as attachment, I inserted the multimedia macro but it doesn't show the video:

For .wmv file and .avi file, it shows: the plug-in is not supported:

image2015-6-26 19:1:55.png

For .mov file and .mp4 file, I installed Quicktime as request but it still shows nothing:

image2015-6-26 19:2:34.png

I also tried smaller file (size: 4mb~16mb) but nothing happened. And neither Chrome nor IE can make them work. 

Does anyone knew what caused this problem? Should I enable any plug-in?

Thanks in advance,

Hongjing FU

[Stephen Deutsch · Accepted solution]

Hi Hongjing,

I would recommend using a user macro to display HTML5 video (not supported by the multimedia macro, at least not yet).  I have one:

https://bitbucket.org/stephendeutsch/confluence-user-macros/src/39c3a025dacc6b45abc0105f0b7a21a7375690b4/html5video/html5video.vm?at=master

or you could use David Simpson's version (mine is based on his):

https://davidsimpson.me/2013/07/28/html-5-video-user-macro-for-atlassian-confluence/

Both work best with MP4 video.

[Sumit Kumar]

I have added both of the above two as a macro and tried to play a mp4 video.

My video plays only 3-4 minutes out of total 47 minute.

[Nicolas Casel]

It provides a VM file content. How to embed this plugin via the Add-Ons Manager?

[Stephen Deutsch]

It is not done via a plugin, but rather the "User Macros" section of the Confluence "General Configuration" options.

Here's some more information: https://confluence.atlassian.com/doc/writing-user-macros-4485.html

Simply choose a name for the user macro (like html5video), copy/paste in the content, and once you save it, it should show up in the macros list.

[Nicolas Casel]

Thanks a lot Stephen; I've managed to create a new macro. The code provided by David Simpson does not work properly yet, but this is another discussion.

[Deleted user]

I have the same problem and doesn't succeed to create a working user macro.

How can I modify the code so that it works? Any ideas?

[Patrick Pfisterer]

I am still getting the same issue 4 years later...

After uploaded the videos as attachment, I inserted the multimedia macro but it doesn't show the video:

For .wmv file, it shows: the plug-in is not supported.

How can I solve this problem ?

[Graham Campbell]

I'm also seeing this issue, after having previously seen these video formats working.

I've added a bug, here: https://jira.atlassian.com/browse/CONF-41623 which I encourage you to vote up and follow. Something's clearly wrong.