Related to closed issue: CSP-83525

There seems to be some inconcistency in this earlier reported issue. From time to time the human name IS shown correctly!

Like this example:

Re: WEB - CBI Project commented 38 minutes ago

TIP: 51244 51343 23782 Ole Kristensen 3252 Instead of switching to Lotus Notes for sending emails regarding an Issue .....

Four numbers (employee ID's) and one human name Ole Kristensen, but it's completely random to me why and I don't see any patterns in where Confluence chooses to display the number or the human name, which is very much preferred.

Any advice on this?

Regards

Ole kristensen

2 answers

0 vote

I'm afraid we cannot see support requests in Atlassian's system, other than our own.

You'll need to explain the problem in public to get any feedback here.

Hi Ole,

It seems that this issue is related to the feature request that you raised CONF-25822. I suspect that this is the behaviour with the user that currently in session, does it always your name that is displayed as Full name, even when it's viewed by other user?

This turned out to be a bug: When @mention a user with a name A-Z it's displayed as a number (employeeID) as username. BUT when @mention people with non-latin characters Confluence decides to display the Full name! And it can be reproduced 100% of the times.

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