@mention link not being created as expected

I was trying to use the mention links between Confluence and JIRA as explained here in the automatic link section: http://blogs.atlassian.com/2012/02/link-jira-issues-to-confluence-pages-automatically/#comment-82818

, when I insert the JIRA issue link by on a confluence page by using the keyboard and then navigate to that issue, the @mention link is not appearing. However, if I use the Insert > Jira Issue menu actions, then it works.

I checked the trusted application and remote api configuration, and it is setup per Atlassian requirements; other jira macro functionality is working as expected.

Any ideas on why this isn't working?

1 answer

Hi Kalynn!

Please check if the in-app notifications enabled locally in your Confluence, since it's disabled by default.

Hope it helps!!

Yes, this is enabled. The odd thing is ... if you use the keyboard shortcuts to insert the JIRA Issues macro, the @mention link is not created. If you use the menu to select the macro, then it is created. Both options render the macro just fine; but, only the menu selection creates the @mention link.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

725 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you