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many user who previously had access suddenly no longer have access anymore

Erhan Deniz November 14, 2023

Hello dear community, for several days now, I have been unable to grant access to anyone on my Confluence portal, and an unknown person has been added as another admin. Furthermore, since this morning, many colleagues who previously had access suddenly no longer have access. Who should I contact to get the right support here?

Thank you very much .. Greetings E. Deniz

2 answers

0 votes
Sunny Sun
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2023

Hello @Erhan Deniz

do you know what edition/plan your confluence is on? (ex: free, standard, premium,etc)

Erhan Deniz November 17, 2023

good question :-) ... it must be, premium,

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2023

Hi @Erhan Deniz ,

Welcome to the community !!

  1. If the unknown person is not from your organization/company, please contact Atlassian support directly in https://support.atlassian.com/contact/
  2. If you are a confluence admin, go to confluence settings --> Global permissions 
    Check the groups granted access for the confluence instance
    https://<baseURL>.atlassian.net/wiki/admin/permissions/global?tab=internal
  3. Go to confluence settings --> Space permissions --> scroll down and click  to Recover the access to the spaces 
    https://<baseURL>.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2023

If you are not an confluence admin, then check in your company who is the confluence admin and speak to them.

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